Cascade Health Systems
Digital transformation strategy that unified 12 disconnected patient systems into a single coherent platform.
The Challenge
Cascade operated 12 different patient-facing digital tools — each built by a different vendor, each with its own authentication system. Patients were frustrated, staff were overwhelmed, and the IT team was spending 80% of their time maintaining integrations instead of building new capabilities.
Our Approach
We mapped every patient journey across all 12 systems, identified the 4 core workflows that covered 90% of interactions, and designed a phased consolidation strategy. Rather than a risky big-bang migration, we built an API gateway that unified authentication and gradually migrated functionality into a single responsive web application.
The Results
Over 14 months, patient satisfaction scores increased from 3.2 to 4.6 out of 5. Support tickets dropped by 62%. The IT team reclaimed 3,000 hours annually. The project came in 8% under budget, and the API gateway architecture has since been adopted by two other health networks in the region.
"The complexity of unifying twelve different systems could have been paralyzing. NorthPoint broke it down into manageable phases, kept us informed at every step, and delivered results that exceeded our most optimistic projections. Our patients notice the difference. Our staff notice the difference."